Legal Information

1. Privacy Policy

1.1 What personal data we collect

We only collect the information you choose to give us when you submit an enquiry through this website. This may include your name, company, email address, phone number, country, the products you are enquiring about, and any message or requirements you add (such as customisation or certification needs). We do not ask for special-category data and request that you do not include any in your message.

1.2 How we collect it

Personal data is collected directly from you when you complete and submit the enquiry form. While you build an enquiry, your selections and draft details are temporarily saved in your browser's local storage so they are not lost as you move between pages; that information stays on your device until the enquiry is submitted or you clear it (see the Cookie Policy below).

1.3 Why we use it and our legal basis

We use your data to respond to your enquiry, provide the information or quotation you asked for, and communicate with you about it. Our legal basis is our legitimate interest in responding to business enquiries and taking steps at your request prior to any potential agreement. Where required, we rely on your consent, which you can withdraw at any time.

1.4 How your data is stored and who processes it

Enquiry submissions are stored in our content-management system (Directus) hosted on Railway, and this website is served through Cloudflare. These providers process data on our behalf under appropriate safeguards. We do not sell your personal data or share it for third-party marketing.

1.5 International transfers

Our hosting and infrastructure providers may process data on servers located outside your country. Where personal data is transferred internationally, we take steps to ensure it remains protected in line with applicable data-protection law.

1.6 How long we keep it

We keep enquiry data only for as long as necessary to handle your enquiry and for our legitimate business and record-keeping purposes, after which it is deleted or anonymised.

1.7 Your rights

Under applicable data-protection law (including the UK GDPR / EU GDPR), you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability, as well as the right to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at [legal@yourdomain.com]. You also have the right to lodge a complaint with your data-protection authority — in the UK, the Information Commissioner's Office (ICO).

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2. Terms & Conditions

By accessing, browsing or using this website you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, please do not use the site.

2.1 Use of the website

You may use this website for lawful purposes only. You must not use the site in any way that breaches applicable laws or regulations, that is fraudulent or harmful, or that attempts to gain unauthorised access to the site, the server on which it is stored, or any connected server, computer or database.

2.2 Intellectual property

All content on this website — including text, graphics, logos, product images, brand names and layout — is owned by or licensed to us and is protected by intellectual property laws. You may view and print content for your own reference. You may not reproduce, copy, distribute or commercially exploit any content without our prior written permission.

2.3 Product information and enquiries

This website is an informational and business-enquiry platform. It is not an online shop and does not process sales or payments. Product descriptions, specifications and images are provided for general guidance and may be updated without notice; they do not form a binding offer. Any enquiry you submit is a request for information and does not create a contract. Orders, prices and availability are confirmed only through a separate written agreement with our sales team.

2.4 Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss, or for any loss or damage arising from your use of, or inability to use, this website or from reliance on any content on it. Nothing in these terms excludes or limits our liability where it would be unlawful to do so.

2.5 Third-party links and changes

The site may contain links to third-party websites, provided for convenience only; we are not responsible for their content or privacy practices. We may update these terms from time to time, and the version published on this page is the one that applies to your use of the site.

2.6 Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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3. Disclaimer

3.1 General information only

The content on this website is provided for general information and marketing purposes. While we aim to keep it accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability or availability of the website or the information it contains. Any reliance you place on such information is strictly at your own risk.

3.2 Product information

Product names, descriptions, specifications, packaging and images are shown for illustration and may differ from the actual product. Ingredients, allergens, nutritional values and regulatory information can change. Always read the label and packaging on the physical product before purchase or consumption. This website does not provide dietary, nutritional, medical or allergen advice; if you have specific requirements or allergies, consult the product packaging and, where appropriate, a qualified professional.

3.3 No offer, external links and liability

Nothing on this website constitutes an offer to sell, a recommendation, or professional advice. This website may contain links to external websites that we do not control or maintain and for which we are not responsible. To the fullest extent permitted by law, we will not be liable for any loss or damage, including indirect or consequential loss, arising from use of this website. Nothing here excludes liability that cannot be excluded under applicable law.

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4. Cookie Policy

4.1 We do not use cookies

This website does not collect any information through cookies. We do not use cookies for analytics, advertising, profiling or tracking, and our website does not place cookies to gather data about you.

4.2 Local storage (functional only)

The only technology we use is your browser's local storage, and only to make the site work for you: when you add products to an enquiry or start filling in the enquiry form, we keep that information in local storage so it is not lost as you move between pages. This data is stored entirely on your own device, is never used to track you, and is not sent to us for tracking. You can delete it at any time by clearing your browsing data in your browser settings (usually under Settings → Privacy). Clearing it may mean your enquiry basket is not remembered.

4.3 Changes

If in future we introduce cookies or other tracking technologies, we will update this policy and, where required, ask for your consent first.

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